Terms of Use

What Chisel is

Chisel is a sourcing diagnostic. You tell it what you buy and what you pay; it compares those unit costs against researched market medians and reports where you look high. It is a research tool, not a purchasing system, and it does not place orders on your behalf.

What the numbers mean

Savings figures are estimates. They are produced by comparing what you entered against market pricing we researched for comparable items, and they assume the quantities and order frequency you gave us are accurate. They are not offers, not guarantees, and not a promise that any supplier will sell at that price. Actual pricing comes from a quote, which is prepared separately against real supplier pricing and may differ from the diagnostic.

Quotes and orders

A quote is valid for the period stated on it. Nothing enters production until you approve it. Any fee for preparing a quote is shown to you before it is charged, and you confirm it before anything is billed.

Samples, production, and reprints

Production orders follow a sample-first process, explained in plain terms at How ordering works. The governing rules:

Sample and sign-off. You pay for sample production, and the sample fee is credited to your first production order. Your recorded approval of the sample is the specification the production run is held to. If you choose to proceed to production without approving a sample, production variance is at your risk.

Payment and refunds. Production is paid as a 50% deposit with the balance due before goods leave the factory. Once production begins, payments are not refundable: the money is in labor and materials. The remedy for defects is replacement, as below, not cash refunds.

Shipping. Freight is quoted separately after production, when actual weight, volume, and current rates are known, and is payable before dispatch.

Claims and reprints. You have 7 days from delivery to report units that do not match the approved sample, with photos of the affected units. Confirmed defects are reprinted and reshipped at no cost to you. Production matches the approved sample within normal commercial variance; a unit that materially differs, shown by photos, is a defect. Damage in transit is handled as a carrier claim, which we file; report it within the same 7-day window.

What you’re responsible for

The accuracy of what you enter. Chisel can only compare the numbers you give it, so a wrong unit cost or order quantity produces a wrong result. You also agree not to use the service to submit anyone else’s confidential information without the right to do so.

Your account and content

Your submissions stay yours. We use them to run your diagnostic, prepare quotes, and contact you about them, as described in the Privacy Policy. The site itself, its design, and the market research behind the benchmarks are ours.

Emails

Running a diagnostic means we email you about it: a confirmation when we receive it, and a second when the report is ready. Those are service messages about work you asked for, not marketing.

Ending it

You can ask us to delete your submissions at any time by emailing hello@wisemerch.com. We can suspend access for abuse of the intake form or the service.

Changes

Chisel is in private beta and these terms will change as the product and its legal review progress. Material changes will be posted here.