Terms of service

These terms apply to every project Wise Merch LLC quotes, produces or delivers. They include our refund, cancellation and shipping terms.

Terms of service

All projects begin with a signed scope agreement setting out deliverables, timeline and payment schedule. A 50% deposit is required to begin. The balance is invoiced on delivery of each phase, payable within 7 days. Late payment may pause a project.

Intellectual property in custom work transfers to the client on full payment. Wise Merch LLC retains the right to display completed work in its portfolio unless agreed otherwise in writing. Factory lead times, shipping estimates and material specifications are given in good faith based on supplier information and are subject to change; we are not liable for delays caused by factories, customs or shipping carriers.

Refund policy

Design work — brand, web and packaging design — is non-refundable once a project phase has been delivered and approved. If a project is cancelled before delivery of the current phase, any unused portion of the deposit for that phase is refunded within 14 business days.

Manufacturing deposits paid to factories are non-refundable once a production order has been placed, because those funds are committed to raw materials and production scheduling. Sample costs are non-refundable.

Cancellation policy

Projects may be cancelled at any time by written notice to hello@wisemerch.com. On cancellation: work completed to date is billed at the applicable tier rate; any unused deposit balance is refunded within 14 business days; and factory production orders already placed cannot be cancelled, so those costs remain the client’s responsibility. All delivered files and assets remain the client’s property.

Shipping and delivery

Digital deliverables — design files, guidelines, documentation — are delivered by email or shared drive on approval of each phase.

Physical goods ship from the producing factory. Sea freight typically runs 25–35 days and air freight 5–10 days, plus customs clearance, on top of the production lead time quoted for your item. Duties and import taxes are the buyer’s responsibility unless your quote states delivered-duty-paid. Tracking is provided once a shipment leaves the factory.